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<\/p>\nYour customer wants to overhaul their IP phone system or maybe migrate to one for the first time. Do you go with a proprietary or open\u00a0standard\u00a0system? Before you make the choice,\u00a0it\u2019s important not to immediately dismiss either option. Understanding the ins and outs of each type of system\u00a0as well as your customer\u2019s specific requirements is\u00a0essential.<\/p>\n
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Let\u2019s examine some of the key strengths\u00a0and disadvantages of each approach.<\/p>\n
Breaking the shackles of the proprietary technologies, open-standard PBX systems are open stack solutions leveraging the standard-based approach \u2013 for example, SIP \u2013 for the transmission of multimedia communications. Widely prevalent and acknowledged for its cross-system usability and flexibility, open-standard PBX systems don\u2019t have many disadvantages for a lot of businesses today. Along with essential telephony features, some leading-edge solutions like\u00a0Yeastar\u00a0also boast high-end unified communications out of the box. In general, open-standard PBX systems provide:<\/p>\n
Better Value for Money:\u00a0\u00a0<\/strong> Eliminate Risk of Vendor Lock-in:\u00a0<\/strong> Easier to Install and Configure:\u00a0<\/strong> Interoperability and Customization:<\/strong> Although open-standard PBX systems, by and large, don\u2019t have many disadvantages, the whole system quality is highly dependent on vendors. Some free open solutions are claimed deficient in desired functions, professional support and frequent updates. It\u2019s therefore important\u00a0to choose a reliable brand with a large customer base, state-of-the-art R&D resources and dedicated support team.<\/p>\n Proprietary PBX are \u201cclosed\u201d\u00a0system designed specifically by manufacturers, complete with their own branding. Most of the proprietary solutions like NEC or Panasonic are considered relatively reliable yet less attractive from a financial perspective. With a proprietary system, you get nearly all your hardware\/software from one vendor, who\u2019ll support and warranty everything from the PBX to handsets. As such, some of the benefits include:<\/p>\n Uniform User Experience<\/strong>: Manufacturer Support:\u00a0<\/strong> Alongside the benefits proprietary solution offer, there are some disadvantages can\u2019t be neglected. The biggest ones may come with the costs, the risk of vendor lock-in, and limited flexibility. Many proprietary products can only\u00a0function properly when used with other products owned by the same manufacturer.\u00a0In other words, you\u2019re likely to be held hostage to proprietary handsets and peripherals that might be overpriced with limited-functionality, which will bring negative effects to the sales process.<\/p>\n Another main thing to remember is that with a proprietary PBX system, you may not be able to achieve the same level of flexibility as open-standard solutions. Because\u00a0proprietary ones usually don\u2019t allow for developer workarounds specific to the problem, likely, you will not be able to implement the smallest changes required to better adapt the solution to your business needs. And when complicated issues arise, your vendor is your only backup.<\/p>\n With the ever-expanding horizon and advances in the VoIP market, the key for a phone system to stay ahead is to keep pace with the market trends and offer viable solutions to fit into the larger universe of customer demands. And it\u2019s undeniable that\u00a0open-standard solutions have competitive edges<\/strong>.<\/p>\n Proprietary\u2019s role as the primary innovator in the market has gone to the wayside. The prevalence of industrial open-standards such as SIP and open source telephony like Asterisk had revolutionized the ecosystem and brings more business potentials.<\/p>\n By leveraging the collective efforts from a vast global community of experts, emerging non-proprietary \u2013 i.e., open-standard \u2013 systems are gaining momentum. They bring benefits associated with open SIP and open source: stability, rapid development, flexibility, and, most importantly, cost savings.\u00a0Professional open-standard PBX\u00a0system like Yeastar that combines the flexibility of open source with the professionalism of proprietary solutions are widely welcomed.<\/p>\n With open-standard solutions being continuously developed, users are now given more freedom to inter-operate multiple applications and integrate data systems. Increasingly, integrators want them\u00a0and\u00a0end-users demand them\u00a0for a higher level of price-performance value and eliminated risk of vendor lock-in. Although proprietary technologies still have their market share, the rising market demand for a more flexible solution will eventually tilt the balance.<\/p>\n The Bottom line<\/strong><\/p>\n Both proprietary and open-standard systems have clear strengths. It\u2019s important to know your customers and understand their needs. How much can they afford a new telephone system? What level of flexibility and customization do they require? Do they have in-house expertise for system maintenance? Asking the right questions will make the choice easier to offer a best-fit solution. After all, it\u2019s customers who have the final say for a deal.<\/p>\n","protected":false},"excerpt":{"rendered":" Your customer wants to overhaul their IP phone system or maybe migrate to one for the first time. Do you go with a proprietary or open\u00a0standard\u00a0system? Before you make the...<\/p>\n","protected":false},"author":1,"featured_media":1076,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[3],"tags":[],"_links":{"self":[{"href":"https:\/\/www.cohesiveglobal.com\/blog\/wp-json\/wp\/v2\/posts\/1075"}],"collection":[{"href":"https:\/\/www.cohesiveglobal.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.cohesiveglobal.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.cohesiveglobal.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.cohesiveglobal.com\/blog\/wp-json\/wp\/v2\/comments?post=1075"}],"version-history":[{"count":1,"href":"https:\/\/www.cohesiveglobal.com\/blog\/wp-json\/wp\/v2\/posts\/1075\/revisions"}],"predecessor-version":[{"id":1077,"href":"https:\/\/www.cohesiveglobal.com\/blog\/wp-json\/wp\/v2\/posts\/1075\/revisions\/1077"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.cohesiveglobal.com\/blog\/wp-json\/wp\/v2\/media\/1076"}],"wp:attachment":[{"href":"https:\/\/www.cohesiveglobal.com\/blog\/wp-json\/wp\/v2\/media?parent=1075"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.cohesiveglobal.com\/blog\/wp-json\/wp\/v2\/categories?post=1075"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.cohesiveglobal.com\/blog\/wp-json\/wp\/v2\/tags?post=1075"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
\nAn open-standard PBX system is often associated with substantial saving, because it\u2019s simple to manage and, in most cases, there\u2019s little licensing fees to worry about. Compared with proprietary solutions that lock you into long-term service contracts or expensive system overhaul, open-standard solutions can be more cost-effective in many business scenarios.<\/p>\n
\nThe true value of open-standard PBX come from being able to combine a mix of standard components to deliver innovative service. You can use almost any SIP phone, gateway or standard-based peripherals with the system, which contributes to user satisfaction and business productivity.<\/p>\n
\nIf you are using a proprietary phone system, you will probably already know the difficulties that occur when trying to install, use and maintain it.\u00a0Instead, open-standard PBX systems are easy to use and manage. This can be especially true for those Asterisk-based ones with intuitive front-end GUI.<\/p>\n
\nCustomization is a big deal-breaker when it comes to phone systems. And open-standard PBXs win on this point. It\u2019s relatively easy to integrate with other standard-based applications such as databases, CRM, hotel PMS, call center and others to fulfill specific customer needs.<\/p>\n2. The Positives and Negatives of Proprietary PBX<\/strong><\/h3>\n
\nIn most cases, proprietary systems offer a uniform user experience. The\u00a0whole\u00a0VoIP system remains consistent across compatible hardware and software applications. So, you\u00a0can expect a similar and familiar user experience with each device.<\/p>\n
\nWith a proprietary system, your vendor\u00a0has sole control over the updates, upgrades and modifications.\u00a0As a corollary to this, you, as a reseller\/distributor, might have greater control over the customers, but you\u2019ll need to invest more resources to master the complicated proprietary systems and\u00a0interfaces for better customer support.<\/p>\n3. Forethought: Business Ecosystem and Potentials<\/strong><\/h3>\n