Softphone has been growing into the new norm in the modern workplace. With a softphone, employees have the capabilities of a business desk phone in the palm of their hands and enjoy additional UC features. In this post, let\u2019s follow an agile worker through a typical workday to see how he uses\u00a0Linkus Unified Communications App\u00a0to break the border of devices, locations, and applications.<\/p>\n
Meet Daniel, a busy account manager working at a global company that has branch offices in the US, Europe, and South Africa. Daniel is a typical agile worker who gets things done in the office, at home, and sometimes on the go while communicating with co-workers and customers using his smartphone and desktop. Linkus stays with Daniel throughout his day.<\/p>\n
9:30 A.M. Attending Conference Calls via the Mobile Phone<\/strong><\/p>\n At 9:00 o\u2019clock, Daniel arrives at his desk in the corporate office, preparing for an upcoming meeting. To avoid any telephonic disturbances during the meeting, he uses Linkus to change his presence status into \u201cDo Not Disturb\u201d and set the forwarding rule to route incoming calls to voicemail. Linkus displays presence status including \u201cavailable\u201d, \u201coffline\u201d, \u201caway\u201d, \u201con a call\u201d, \u201cdo-not-disturb\u201d, \u201cin a break\u201d and \u201ctrip\u201d. Users can also customize the availability status description.<\/p>\n Half an hour later, Daniel joins the conference using Linkus on his smartphone. Up to 9 participants are supported on an ad hoc conference call on Linkus Mobile Client. As part of a sales team whose members working in different time zones and locations, Daniel and his colleagues are quite used to this kind of \u201cvirtual\u201d conference room. They also start group chats sometimes to share files during the meeting to provide references.<\/p>\n 12:10 P.M. Never Missing Important Calls<\/strong><\/p>\n Daniel is waiting for a call from a prospective customer that he is about to close a new deal with. To make sure that he stays within the reach even in the lunch break, he set the ring strategy through Linkus to ring incoming business calls on his smartphone. With Linkus, all of Daniel\u2019s devices, no matter is a business desk phone, an Android or iOS mobile phone, a Windows or macOS desktop, can work as office extensions with one number reach and instant access to corporate contacts. Daniel can also transfer, hold, mute, and record a call with clicks on the intuitive user interface. Linkus makes the office wherever the employees need it to be.<\/p>\n 14:00 P.M. A Customer Calls with a Technical Issue<\/strong><\/p>\n Daniel picks up a call using his desk phone. It is one of his regular customers who brings about a technical issue and asks for a quick resolution. The issue is kind of complicated and Daniel finds it beyond his knowledge. With the customer\u2019s request in hand, he quickly looks through the corporate directory in Linkus Desktop Client. The presence status indicates that George, his colleague in the technical support department, is available at the moment. He immediately reaches him through a chat with a brief description of the issue and transfers the call to George. No time is wasted addressing the problem. Linkus enables flexible working and several collaboration options.<\/p>\n 15: 30 P.M. Providing Personalized Service and Transferring Calls Seamlessly<\/strong><\/p>\n As an account manager, Daniel uses CRM platforms every day to keep track of his interactions with prospects and customers. Linkus Softphone can be integrated with popular CRM platforms, such as Salesforce CRM, Microsoft Dynamics 365, Outlook Contacts, and Google Contacts. An incoming call rings his Linkus Desktop Client, and a pop-up screen unfolds correspondent customer profiles. Daniel takes his headset to answer the call while the call logs being recorded in the CRM system. With the help of the contact details from both the CRM platform and the business phone system, he quickly allocates the customer\u2019s needs and comes up with a customized solution for him.<\/p>\n The conversation goes well but Daniel has a scheduled meeting after a while. He easily transfers the call to his mobile phone and seamlessly continues the conversation while leaving the office.<\/p>\n 16:00 P.M. Visiting a Customer\u2019s Site<\/strong><\/p>\n Linkus keeps employees up to date with important messages. After walking out of the office, Daniel drives to an appointment at a customer\u2019s site for a routine visit. After the meeting, he goes to Starbucks for a cup of coffee and takes some time to catch up with important messages on his smartphone while waiting. Linkus Softphone allows for checking missed calls, call history, voicemails, and one-touch recordings in one place with caller name and date information at a glance so that Daniel can stay informed and quickly respond to them. Unified messaging consolidates multiple contact channels into a single place, making it easier for employees to keep track of their conversations.<\/p>\n That\u2019s one of Daniel\u2019s typical workday with Linkus. Watch the video below to have a quick look at several scenarios using Linkus.<\/p>\n