Most CEOs often focus on increasing revenue and reducing costs to maximize profitability. Technology can be a means to that end if a company invests in the right tools.<\/p>\n
VoIP (Voice Over Internet Protocol) is an upgraded technology with a rapidly rising stock to increase business output. It\u2019s no surprise as \u2013\u00a0Business Is All About Sales and Sales Is All About Communication<\/em>\u00a0\u2013 The state-of-the-art VoIP phone services, with its adding power to streamline and unify customer communications, can equip your sales reps with the resources they need to beat out the competition.<\/p>\n A modern VoIP business phone system not only helps businesses save money but also aids them in increasing sales and growing their volume of customers. Here we list 9 ways VoIP could defect their analog counterparts and proliferate your business prospects and sales.<\/p>\n As\u00a0internet-based shopping and consulting continue to outpace the growth in the brick-and-mortar sales sector,\u00a0technology that facilitates it become equally crucial.<\/p>\n Studies show that\u00a088% of visitors\u00a0are more likely to contact a business if it\u00a0offers\u00a0a \u201cclick-to-call\u201d widget on\u00a0the\u00a0website.\u00a0<\/i><\/em>And more calls means more opportunities.<\/p>\n VoIP is the essential\u00a0technology for the widget to take on a role. A key VoIP phone system could offer advanced API or WebRTC Click-to-call feature to enable free visitor-calling from your website. All you\u00a0need is to\u00a0make a simple integration, then your sales reps will have a greater chance to upsell consumers on the phone. With more visitors turning into potential leads, your sales and revenue are sure to skyrocket.<\/p>\n The best businesses understand that their sales and customer insight\u00a0are inexorably linked; that is, the success of one is contingent on the other. As such, anything a company can do to unite their sales\u00a0and customer data\u00a0will likely result in a boost in revenue\u00a0and overall effectiveness. That\u2019s why so many businesses are seeking\u00a0a\u00a0CRM-compatible VoIP\u00a0phone system.<\/p>\n VoIP integrates customer conversation records, purchase history and all other key statistics from CRM, and enables call pop-up to unfold the data in real-time. That means your sales reps will have firsthand customer insight when they are talking to a customer, and can utilize that\u00a0information to dig out what interest a customer most. This way, the chance to cross-sell different products or services will proliferate and customer relationships\u00a0will also be enhanced to multiply sales.<\/p>\n Besides, a top-of-line VoIP phone system could also automate\u00a0call logging\u00a0or\u00a0call recording\u00a0to provide useful tools\u00a0for sales reps to keep track of every conversation.<\/p>\n Customers hate contacting service departments as it takes too long. Answering\u00a0questions such as\u00a0service requirements could repeat several times before\u00a0they get transferred to the right\u00a0department\u00a0\u2013 if you do not have a \u201csmart\u201d\u00a0phone system.<\/p>\n VoIP technology solves the issue perfectly. It manages all aspects of call handling to make sure that every caller is always attended with a \u201clive\u201d\u00a0operator. With the advanced\u00a0IVR\u00a0and\u00a0Call Routing\u00a0feature offered by a VoIP phone system, businesses will be able to gather customer input and route calls to a desired recipient\/destination in a 24\/7 automatic manner. Long away are the days when customers being put on hold and getting no answer!<\/p>\n It can be said that a sophisticated VoIP phone system, with its upgraded call handling capability, would only bring joy to customer service interactions and further contribute to the sales.<\/p>\n Business sales is a numbers game: the more people you call, the better the odds of acquiring leads that will convert into customers.\u00a0As such, you will need advanced tools to help your sales agents connect calls easier and faster, with no chance for misdial. A top-notch VoIP business system can contribute to that.<\/p>\n Instead of manually entering phone numbers, some advanced VoIP phone systems like Yeastar offer click-to-call and hotkey-dialing functionality to automate tedious dialing. With\u00a0Yeastar PBX system, simply by a few clicks of the mouse, you will then able to call any phone numbers\u00a0appear on your computer screen, no matter the number is stored in a website, document or any software-based CRM, greatly increasing the call efficiency for business outbound sales.<\/p>\n Performance reporting is key to a successful sales team. Fortunately, VoIP phone systems\u00a0provide sufficient call logs for analysis\u00a0on call times, missed call rates and other KPIs that inform both individual and team sales performance.<\/p>\n Additionally, sales managers can use dedicated call recording or real-time\u00a0call monitoring\u00a0feature to coach struggling sales newbie on how to interact with customers on a call, which in turns helps the whole sales team to identify the elements they have nailed and figure out what they could have done differently for a better outcome.<\/p>\n What happens when a sales agent misses a call because they\u2019re away from their desk? Do you know how many\u00a0opportunities you may be missing because of the calls that never reach you? Chances are you may have little awareness\u00a0on how the missed calls\u00a0could impact your business.<\/p>\n Here is a hint: That said, missed calls\u00a0could\u00a0equal lost sales.\u00a0Fortunately, VoIP fills the gap\u00a0by allowing you to make or receive extension calls\u00a0at any time, from anywhere, and on any device.\u00a0Your sales reps\u00a0can be on the road or simply away from the office but customers can still reach them. Additionally, when your sales reps are not available for a call, VoIP could also help to reroute\/forward the call automatically to someone available at the moment, greatly reducing the chance of missed calls and opportunities.<\/p>\n A well-known area code can lend an air of familiarity to your business, allowing you to expand market virtually without huge overseas investment. In this way, VoIP brings a whole new meaning to the term local business.<\/p>\n Compared with traditional landline systems that are tied with local phone numbers, VoIP systems\u00a0allow you to own multiple virtual numbers with any area code you want. This lowers the barrier of entry for intercity, interstate or inter-country expansion. And best of\u00a0all, your customers will never know where you\u2019re calling from and you will always enjoy the advantages\u00a0by giving the impression of being a\u00a0neighboring business.<\/p>\n Businesses usually get more customers in arsenal when they seem like a big brand. VoIP holds the power of IVR, auto-attendant, and\u00a0custom voice prompt\u00a0features, which help to automate customer services and reinforce your brand identity at the very touchpoint on phone calls, be it IVR, music on hold, or voice prompts. These will help to make your brand looks big. And consequently, customers will be more willing to come back to you.<\/p>\n For example, would you prefer to do\u00a0business with a professional sounding consulting company or David Smith working out of his garage? Exactly, so would your customers. VoIP features can help you compete with larger organizations and competitors.<\/p>\n While\u00a0VoIP\u00a0certainly allows employees to call clients and vendors, it also\u00a0improves\u00a0team communication and collaboration\u00a0for better business outcomes.<\/p>\n Instead of\u00a0limiting team communications to one-to-one phone calls, it enables unified communications that allow employees to collaborate in multiple ways. Some advanced VoIP system would even combine enterprise-grade telephony with conferencing, messaging, presence and file-sharing technologies in one single platform, which by no means offer greater agility for teamwork and facilitate real-time team communications.<\/p>\n As a CEO or business decision-maker you might not ever think of a VoIP phone solution could be an effective tool to facilitate business sales and improve business efficiency, but you should. Companies constantly find new opportunities with VoIP. Is it your turn next?<\/p>\n Contact us<\/a>\u00a0today and let us help you find out how VoIP can help your business! Or take some time to explore\u00a0our blogs<\/a>\u00a0and you might find a new world on how a modern VoIP phone system could change the way business operates for better outcomes!<\/p>\n","protected":false},"excerpt":{"rendered":" Most CEOs often focus on increasing revenue and reducing costs to maximize profitability. Technology can be a means to that end if a company invests in the right tools. VoIP...<\/p>\n","protected":false},"author":1,"featured_media":1174,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[3],"tags":[],"_links":{"self":[{"href":"https:\/\/www.cohesiveglobal.com\/blog\/wp-json\/wp\/v2\/posts\/1173"}],"collection":[{"href":"https:\/\/www.cohesiveglobal.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.cohesiveglobal.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.cohesiveglobal.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.cohesiveglobal.com\/blog\/wp-json\/wp\/v2\/comments?post=1173"}],"version-history":[{"count":1,"href":"https:\/\/www.cohesiveglobal.com\/blog\/wp-json\/wp\/v2\/posts\/1173\/revisions"}],"predecessor-version":[{"id":1175,"href":"https:\/\/www.cohesiveglobal.com\/blog\/wp-json\/wp\/v2\/posts\/1173\/revisions\/1175"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.cohesiveglobal.com\/blog\/wp-json\/wp\/v2\/media\/1174"}],"wp:attachment":[{"href":"https:\/\/www.cohesiveglobal.com\/blog\/wp-json\/wp\/v2\/media?parent=1173"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.cohesiveglobal.com\/blog\/wp-json\/wp\/v2\/categories?post=1173"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.cohesiveglobal.com\/blog\/wp-json\/wp\/v2\/tags?post=1173"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}\u00a01. Unlock New Sales Opportunities<\/strong><\/h3>\n
2. Multiply Sales with Existing Customers<\/strong><\/h3>\n
3. Shorten Service Interaction with Increased Satisfaction<\/strong><\/h3>\n
4. Boost Call Efficiency for Outbound Sales<\/strong><\/h3>\n
5. Evaluate Sales Performance with Easy Reporting and Quality Assurance<\/strong><\/h3>\n
6. Reduce Missed Opportunities<\/strong><\/h3>\n
\nResearch shows that the UK alone, businesses lose over \u00a330 billion each year due to missed calls.<\/p>\n7. Expand Market with Local Presence<\/strong><\/h3>\n
8. Appear Professional and Bigger than You Are<\/strong><\/h3>\n
9. Consolidate Inner Team Collaboration<\/strong><\/h3>\n
The\u00a0Final Words<\/strong><\/h3>\n