{"id":1820,"date":"2025-11-27T12:35:42","date_gmt":"2025-11-27T12:35:42","guid":{"rendered":"https:\/\/www.cohesiveglobal.com\/blog\/?p=1820"},"modified":"2026-02-18T06:17:38","modified_gmt":"2026-02-18T06:17:38","slug":"p-series-update-call-flow-designer-text-speech-voicemail-transcription","status":"publish","type":"post","link":"https:\/\/www.cohesiveglobal.com\/blog\/p-series-update-call-flow-designer-text-speech-voicemail-transcription\/","title":{"rendered":"P-Series Update: Call Flow Designer, Text-to-Speech, Voicemail Transcription, and More"},"content":{"rendered":"<p><img loading=\"lazy\" class=\"alignnone size-full wp-image-1823\" src=\"https:\/\/www.cohesiveglobal.com\/blog\/wp-content\/uploads\/2025\/07\/p-series-banner.jpg\" alt=\"\" width=\"2880\" height=\"1200\" \/><\/p>\n<p><strong>Call Flow Designer, Text-to-Speech, Voicemail Transcription, and more updates are now supported by the P-Series firmware.<br \/>\n<\/strong><\/p>\n<p>Businesses today need a phone system that\u2019s both smart and easy to use \u2014 and the latest Yeastar\u00a0P-Series\u00a0update delivers just that. We\u2019re excited to introduce the\u00a0<strong>Call Flow Designer<\/strong>\u00a0and\u00a0<strong>Text-to-Speech<\/strong>\u00a0features, giving you greater control and flexibility over the inbound call route and voice prompts. Plus, we\u2019ve added\u00a0<strong>voicemail transcription, improved call queues<\/strong>, and more to enhance your experience.<\/p>\n<p>This July release marks the first step forward in AI-driven business communications. Explore the full update now!<br \/>\n<iframe loading=\"lazy\" title=\"YouTube video player\" src=\"https:\/\/www.youtube.com\/embed\/LN7yymnhG8M?si=rgiPvl2EdWgXGWek\" width=\"900\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n<h2 id=\"section1\"><strong>PBX-integrated Call Flow Designer<\/strong><\/h2>\n<h3><strong>Visual, No-Code Call Routing Made Simple<\/strong><\/h3>\n<p>The\u00a0Call Flow Designer (CFD)\u00a0is\u00a0<span class=\"highlight-yellow\">a user-friendly, drag-and-drop tool that lets you build custom inbound call workflows without any complex coding.<\/span>\u00a0Designed for businesses that want to DIY their automated call handling, CFD enables you to create strategic call flows and voice prompts that help agents manage calls more efficiently and customers reach the right destination faster.<\/p>\n<p>With\u00a0<span class=\"highlight-yellow\">pre-configured building blocks and advanced control elements<\/span>\u00a0like conditions, loops, and variables, configuring complex call routes has never been easier or more flexible.<\/p>\n<p>&nbsp;<\/p>\n<h3><strong>How Does Call Flow Designer Work\u00a0 \u00a0\u00a0<\/strong><\/h3>\n<p>Yeastar\u2019s Call Flow Designer offers a rich set of components that cover nearly every call handling scenario. You can simply set the destination and build the route based your specific needs. Choose from:<\/p>\n<ul>\n<li><span data-font-family=\"default\">Manual customization<\/span><\/li>\n<li><span data-font-family=\"default\">One-click setup using built-in templates<\/span><\/li>\n<li><span data-font-family=\"default\">Importing call flow files for instant deployment of proven workflows<\/span><\/li>\n<\/ul>\n<p>You can, for example,\u00a0<span class=\"highlight-yellow\">create IVR<\/span>\u00a0that intelligently directs calls based on time, language, or other conditions; Or\u00a0<span class=\"highlight-yellow\">recognize and delight VIP customers<\/span>\u00a0via external database lookup. Security is built in \u2014\u00a0<span class=\"highlight-yellow\">password authentication<\/span>\u00a0components help protect sensitive information and maintain privacy.<\/p>\n<h3><strong>Who Gets the Most Value<\/strong><\/h3>\n<ul>\n<li><strong>Non-technical users<\/strong>\uff1aThe intuitive graphical interface enables quick call routing design \u2014 all within a single workspace.<\/li>\n<li><strong>Technical users<\/strong>: Open, developer-friendly components enable extensive customization, supporting a wider range of complex customer requirements and use cases.<\/li>\n<li><strong>PBX resellers<\/strong>: Easily import and export call flow files to efficiently batch-apply configurations across multiple client systems, ensuring consistent, scalable service delivery with minimal effort.<\/li>\n<\/ul>\n<p><strong>*Important Note<\/strong>:\u00a0<span class=\"highlight-yellow\">Call Flows override inbound call routes<\/span>. So, incoming calls will enter active Call Flows directly. New Call Flows are disabled by default, and you can enable it manually.<\/p>\n<div class=\"vcex-divider vcex-divider-solid\"><\/div>\n<h2><strong>Text-to-Speech<\/strong><\/h2>\n<p>Bring your words to life without pre-recording! You can now\u00a0<span class=\"highlight-yellow\">convert any written text into human-like audio<\/span>\u00a0with our\u00a0Text-to-Speech (TTS)\u00a0feature. Powered by advanced AI models, TTS offers a selection of realistic voices supporting multiple languages and regional accents. You can manually adjust speech rate, volume, and pitch, then preview the audio instantly to ensure it perfectly matches your project\u2019s tone and style.<\/p>\n<p>See it in action:<br \/>\n<iframe loading=\"lazy\" title=\"YouTube video player\" src=\"https:\/\/www.youtube.com\/embed\/zzrbwdeU-eY?si=HPOEcsxXhwypYAvb\" width=\"900\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n<h3><strong>Text-to-Speech for Various Scenarios<\/strong><\/h3>\n<p>The P-Series Phone System supports TTS wherever manual voice prompts can be uploaded, including\u00a0<span class=\"highlight-yellow\">custom voice prompts, IVR menus, hotel wake-up calls, and Call Flow Designer prompt settings<\/span>. This flexibility lets you quickly create and deploy voice files tailored to your needs.<\/p>\n<ul>\n<li><strong>IVR Systems<\/strong><span data-font-family=\"default\">: Dynamically read menu options and prompts, enabling easy updates without re-recording.<\/span><\/li>\n<li><strong>Holiday Messages<\/strong><span data-font-family=\"default\">: Automate festive greetings or holiday hour announcements with branded voices.<\/span><\/li>\n<li><strong>Appointment Reminders<\/strong><span data-font-family=\"default\">: Call customers with personalized reminders to reduce no-shows.<\/span><\/li>\n<li><strong>Queue\/Ring Group Greetings<\/strong><span data-font-family=\"default\">:<\/span>\u00a0<span data-font-family=\"default\">Instantly generate customized welcome messages that can include real-time info such as date, time,<\/span>\u00a0<span data-font-family=\"default\">a<\/span><span data-font-family=\"default\">n<\/span><span data-font-family=\"default\">d<\/span>\u00a0<span data-font-family=\"default\">m<\/span><span data-font-family=\"default\">o<\/span><span data-font-family=\"default\">r<\/span><span data-font-family=\"default\">e<\/span><span data-font-family=\"default\">.<\/span><\/li>\n<\/ul>\n<p><img loading=\"lazy\" class=\"wp-image-157565 aligncenter lazyloaded\" src=\"https:\/\/www.yeastar.com\/wp-content\/uploads\/2025\/07\/Text_to_Speech.png\" alt=\"Text_to_Speech\" width=\"643\" height=\"377\" data-src=\"\/wp-content\/uploads\/2025\/07\/Text_to_Speech.png\" \/><\/p>\n<p>&nbsp;<\/p>\n<div class=\"vcex-divider vcex-divider-solid\"><\/div>\n<h2><strong>Voicemail Transcription<\/strong><\/h2>\n<p>With the latest updates, you can now enjoy the AI-driven\u00a0Voicemail Transcription\u00a0feature on the P-Series PBX. In a nutshell, the voicemail transcription is a powerful tool to\u00a0<span class=\"highlight-yellow\">instantly converts voicemails into readable text and displayed in your voicemail list.<\/span><\/p>\n<p><img loading=\"lazy\" class=\"wp-image-157565 aligncenter lazyloaded\" src=\"https:\/\/www.yeastar.com\/wp-content\/uploads\/2025\/07\/Voicemail_Transcription.png\" alt=\"Voicemail_Transcription\" width=\"643\" height=\"377\" data-src=\"\/wp-content\/uploads\/2025\/07\/Voicemail_Transcription.png\" \/><\/p>\n<p>No need to set up or integrate external transcription application via API. As long as your AI Transcription service is active and the admin grants permission, authorized extensions can enjoy the following\uff1a<\/p>\n<ul>\n<li><strong>Auto Transcription<\/strong>: Incoming voicemails are automatically transcribed in your chosen language. If auto-transcription is disabled, users can manually trigger transcription anytime.<\/li>\n<li><strong>Flexible Viewing &amp; Editing<\/strong>: Users can view and edit transcribed texts within the voicemail list. All edits sync seamlessly across Linkus devices for consistent access.<\/li>\n<li><strong>Voicemail Text to Email<\/strong>: Voicemails are forwarded to employees\u2019 email inboxes with instant notifications, enabling faster responses to missed calls and improving customer engagement.<\/li>\n<\/ul>\n<p>Watch the demo to learn more:<br \/>\n<iframe loading=\"lazy\" title=\"YouTube video player\" src=\"https:\/\/www.youtube.com\/embed\/UEPcT8jJUU8?si=A5OB7CAH9KC7so6N\" width=\"900\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><br \/>\nVoicemail transcription lets you\u00a0<span class=\"highlight-yellow\">quickly read voicemails without replaying audio<\/span>. Whether you\u2019re in a meeting or out of the office, you can effortlessly review customer messages in your preferred language and respond promptly. This dramatically improves communication efficiency and ensures higher-quality customer service.<\/p>\n<p><strong>*Important<\/strong>:\u00a0<span class=\"highlight-yellow\">Voicemail Transcription conflicts with the\u00a0voicemail-to-email\u00a0feature<\/span>. Please disable one to use the other.<\/p>\n<div class=\"vcex-divider vcex-divider-solid\"><\/div>\n<h2><strong>Enhanced Call Queue<\/strong><\/h2>\n<p>We\u2019ve improved call queues based on customers\u2019 feedback to make call handling smoother and more efficient:<\/p>\n<ul>\n<li>Agents can quickly log back into the last queue they logged in.<\/li>\n<li>Allow admins to set dynamic agents\u2019 status to \u201cLog In\u201d by default, so they can start handling calls immediately upon joining the queue.<\/li>\n<li>Automatically sync call disposition for calls from the same caller in the same queue, improving information flow and preventing duplicate handling for more efficient call management.<\/li>\n<\/ul>\n<div class=\"vcex-divider vcex-divider-solid\"><\/div>\n<h2><strong>Filter Number<br \/>\n<\/strong><\/h2>\n<p>The P-Series now supports Filter Number, which\u00a0<span class=\"highlight-yellow\">automatically removes all special characters (except digits, +, * , and #) from dialed numbers<\/span>\u00a0before sending to the trunk.<\/p>\n<p><img loading=\"lazy\" class=\"wp-image-157565 aligncenter lazyloaded\" src=\"https:\/\/www.yeastar.com\/wp-content\/uploads\/2025\/07\/Filter_Number.png\" alt=\"Filter_Number\" width=\"643\" height=\"377\" data-src=\"\/wp-content\/uploads\/2025\/07\/Filter_Number.png\" \/><\/p>\n<p>This feature allows you to:<\/p>\n<ul>\n<li>Seamlessly handle different number formats synced from CRM, LDAP, and other external databases.<\/li>\n<li>Guarantee accurate dialing regardless of various number formats.<\/li>\n<\/ul>\n<h2><strong>More Optimization<\/strong><\/h2>\n<ul>\n<li>The P-Series Cloud Edition now supports Cisco SPA IP phones auto-provisioning. And the Software\/Appliance Edition can provision them remotely.<\/li>\n<li>Support log in\/out of all queues with feature code.<\/li>\n<li>Support change the call forwarding destination of a specific extension with feature code.<\/li>\n<li>Support HTML editing for email templates.<\/li>\n<li>Support bulk deletion of company and personal contacts.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Call Flow Designer, Text-to-Speech, Voicemail Transcription, and more updates are now supported by the P-Series firmware. Businesses today need a phone system that\u2019s both smart and easy to use \u2014&#46;&#46;&#46;<\/p>\n","protected":false},"author":1,"featured_media":1822,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[3],"tags":[],"_links":{"self":[{"href":"https:\/\/www.cohesiveglobal.com\/blog\/wp-json\/wp\/v2\/posts\/1820"}],"collection":[{"href":"https:\/\/www.cohesiveglobal.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.cohesiveglobal.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.cohesiveglobal.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.cohesiveglobal.com\/blog\/wp-json\/wp\/v2\/comments?post=1820"}],"version-history":[{"count":6,"href":"https:\/\/www.cohesiveglobal.com\/blog\/wp-json\/wp\/v2\/posts\/1820\/revisions"}],"predecessor-version":[{"id":1828,"href":"https:\/\/www.cohesiveglobal.com\/blog\/wp-json\/wp\/v2\/posts\/1820\/revisions\/1828"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.cohesiveglobal.com\/blog\/wp-json\/wp\/v2\/media\/1822"}],"wp:attachment":[{"href":"https:\/\/www.cohesiveglobal.com\/blog\/wp-json\/wp\/v2\/media?parent=1820"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.cohesiveglobal.com\/blog\/wp-json\/wp\/v2\/categories?post=1820"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.cohesiveglobal.com\/blog\/wp-json\/wp\/v2\/tags?post=1820"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}