{"id":903,"date":"2019-02-25T06:23:55","date_gmt":"2019-02-25T06:23:55","guid":{"rendered":"http:\/\/www.cohesiveglobal.com\/blog\/?p=903"},"modified":"2019-02-25T06:23:55","modified_gmt":"2019-02-25T06:23:55","slug":"hospitality-communication-solutions","status":"publish","type":"post","link":"https:\/\/www.cohesiveglobal.com\/blog\/hospitality-communication-solutions\/","title":{"rendered":"Hospitality Communication Solutions"},"content":{"rendered":"<p>Hotels rely heavily upon their communications between reservations, front desk, housekeeping, maintenance, management, and hotel guests. Connecting these users and meeting their unique communication needs is easier than ever with Grandstream. Whether you want to continue using existing technology or upgrade to a solution that you can rely on, Grandstream can help wherever it\u2019s needed. See which devices work best for each department below and read how other hotels have implemented Grandstream solutions to improve their operations.<\/p>\n<h2><strong><br \/>\n<\/strong><strong>Reservations<\/strong><\/h2>\n<p>The reservations department is the biggest driver for increasing revenue within a hotel. Reservation agents are the first point of contact when interacting with the business. Agents are frequently handling large call volumes and managing guest accounts. Ensuring that they are equipped with the right technology is crucial when trying to secure a sale.<\/p>\n<ul>\n<li><strong>UCM Series of IP PBX\u2019s:<\/strong>Integrate\u00a0<a href=\"http:\/\/www.cohesiveglobal.com\/ippbx.php#uc-module-ippbx\">one of\u00a0Grandstream&#8217;s\u00a0UCM series<\/a>\u00a0with the hotel&#8217;s PMS system which allows Grandstream\u2019s IP Phones to access information from the PMS while also sending call information back to the PMS.<\/li>\n<li><strong>IP Phones:<\/strong>The\u00a0<a href=\"http:\/\/www.cohesiveglobal.com\/grandstream\/gxp2135-high-end-ip-phone.php\">GXP2135 high-profile desktop phone<\/a>\u00a0would work best for this department as it allows up to 8 lines, 4 SIP accounts, 32 speed dial keys, and is supported by Bluetooth to allow for a headset.<\/li>\n<\/ul>\n<h2><strong>Front Desk<\/strong><\/h2>\n<p>As the face of the hotel and guest experience, front desk staff are the backbone of operations. They are managing check in and check outs, and handling calls from guests requesting room service, wake up calls, area recommendations etc. Communicating quickly and efficiently with staff and guests can become overwhelming. With the right technology, front desk workers can organize how they interact with different areas of the hotel to run a smoother operation.<\/p>\n<ul>\n<li><strong>WP820:<\/strong>This powerful and\u00a0<a href=\"http:\/\/www.cohesiveglobal.com\/hd-ip-phones.php#cordless-ip-phones\">cordless WiFi phone<\/a>\u00a0comes equipped with dual-band WiFi support and 7.5 hours of rechargeable talk time. The push-to-talk feature can be used for quick communication with the housekeeping and maintenance staff.<\/li>\n<li><strong>GXV3370:<\/strong>This\u00a0desktop video phone\u00a0can integrate with Grandstream\u2019s security cameras and facility access systems allowing the front desk staff to monitor the hotel grounds.<\/li>\n<li><strong>GXP2200:<\/strong>This\u00a0extension model\u00a0is the perfect choice for providing call control between each guest room. By connecting four at one time with the <a href=\"http:\/\/www.cohesiveglobal.com\/grandstream\/gxp2170-high-end-ip-phone.php\">GXP2170<\/a> high end IP phone this solution can support up to 160 extensions.<\/li>\n<\/ul>\n<h2><strong>Maintenance and Housekeeping<\/strong><\/h2>\n<p>Between room turn downs, managing guest room requests or staying on top of the hotel grounds and maintenance is made easier using Grandstream\u2019s mobility solutions. These departments are always on the go and don\u2019t sit in an office where they can use a desk phone, so being able to move freely while staying connected is an important part of their day-to-day routine.<\/p>\n<ul>\n<li><strong>WP820:<\/strong>Grandstream&#8217;s\u00a0<a href=\"http:\/\/www.cohesiveglobal.com\/hd-ip-phones.php#cordless-ip-phones\">cordless WiFi IP phone<\/a>\u00a0has up to 7.5 hours of talk time allowing for a full shift of work without having to re-charge. The push-to-talk feature works best for instantaneous communication and by using the property WiFi, any user can roam cord free without missing a call.<\/li>\n<li><strong>GWN7600LR:<\/strong>Hotels can benefit from an\u00a0<a href=\"http:\/\/www.cohesiveglobal.com\/networking-solutions.php#wifi-access-points\">outdoor WiFi access point<\/a>\u00a0that is designed to cover up to 300 meters. With waterproof casing and heat resistant technology, guests and staff can move outside while still being connected to WiFi.<\/li>\n<\/ul>\n<h2><strong>Hotel Guests<\/strong><\/h2>\n<p>Hotel guests expect that their room comes with the right tools to make their stay a positive experience, and Grandstream has the right technology to meet the demands of today\u2019s travelers. They will want direct access to reliable WiFi and an easy to use tool to get in touch with the hotel. Adding an IP phone in each room with dedicated buttons to connect to different areas of the hotel such as the front desk, concierge, or onsite dining ensures guests are able communicate with the hotel easily.<\/p>\n<ul>\n<li><strong>GXP1610:<\/strong>This\u00a0<a href=\"http:\/\/www.cohesiveglobal.com\/grandstream\/grandstream-gxp1610-gxp1615-basic-ip-phone.php\">basic IP phone<\/a>\u00a0is a reliable solution to set up in each guest room. With three programmable soft keys, it can be set up to reach a specific department such as reservations, concierge, housekeeping, or the front desk.<\/li>\n<li><strong>GWN WiFi Access Points:\u00a0<\/strong>Grandstream&#8217;s powerful\u00a0<a href=\"http:\/\/www.grandstream.com\/products\/networking-solutions\/wifi-access-points\">WiFi access points<\/a>\u00a0offer high performance networking, tremendous WiFi coverage range, and can support a large number of guests. Place these access points throughout the business so each guest may always be connected.<\/li>\n<\/ul>\n<h2><strong>More on Vertical Solutions<\/strong><\/h2>\n<p>Interested in learning more about our various vertical solutions? We&#8217;ll be holding a webinar and providing an in-depth presentation demonstrating how Grandstream devices fit into other industries.<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Hotels rely heavily upon their communications between reservations, front desk, housekeeping, maintenance, management, and hotel guests. Connecting these users and meeting their unique communication needs is easier than ever with&#46;&#46;&#46;<\/p>\n","protected":false},"author":1,"featured_media":905,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[3],"tags":[],"_links":{"self":[{"href":"https:\/\/www.cohesiveglobal.com\/blog\/wp-json\/wp\/v2\/posts\/903"}],"collection":[{"href":"https:\/\/www.cohesiveglobal.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.cohesiveglobal.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.cohesiveglobal.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.cohesiveglobal.com\/blog\/wp-json\/wp\/v2\/comments?post=903"}],"version-history":[{"count":1,"href":"https:\/\/www.cohesiveglobal.com\/blog\/wp-json\/wp\/v2\/posts\/903\/revisions"}],"predecessor-version":[{"id":906,"href":"https:\/\/www.cohesiveglobal.com\/blog\/wp-json\/wp\/v2\/posts\/903\/revisions\/906"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.cohesiveglobal.com\/blog\/wp-json\/wp\/v2\/media\/905"}],"wp:attachment":[{"href":"https:\/\/www.cohesiveglobal.com\/blog\/wp-json\/wp\/v2\/media?parent=903"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.cohesiveglobal.com\/blog\/wp-json\/wp\/v2\/categories?post=903"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.cohesiveglobal.com\/blog\/wp-json\/wp\/v2\/tags?post=903"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}