Support That Keeps You Running
Great technology deserves great support. Our team is here after the sale — troubleshooting, guiding and resolving issues quickly across every product we supply, so your communication never skips a beat.
Help when you need it
When you need help, you reach a knowledgeable team that knows the products inside out. We provide after-sales technical support across IP telephony, unified communications, gateways, conferencing, surveillance, paging, access control and networking.
Every support request starts with an email to customercare@cohesiveglobal.com. A ticket is raised automatically, so your request is logged, tracked and assigned to the right engineer — and nothing gets lost. Where needed, we connect remotely to diagnose and fix issues fast, and RMA handling makes repairs and replacements simple.
Our support desk operates Monday to Saturday, 10 AM to 6 PM IST, backed by manufacturer relationships that get tougher issues escalated and resolved.
How to get support
One email is all it takes. Here's what happens after you write to us.
Email Customer Care
Write to customercare@cohesiveglobal.com describing your product and the issue you're facing.
Receive Your Ticket ID
A ticket is raised and your Ticket ID is emailed to you, along with the documents we need to proceed.
Share the Documents
Reply to the ticket email with the requested documents, quoting your Ticket ID.
We Reach Out to You
Once the documents are received, our customer care team contacts you to resolve the issue.
Monday to Saturday, 10 AM to 6 PM IST. Always quote your Ticket ID in follow-up emails so we can help you faster.
How we support you
A clear process that sees every issue through to resolution.
Single Point of Contact
One email address for every product and brand we supply.
Remote Diagnostics
Secure remote sessions to diagnose and resolve issues fast.
Ticketing System
Every request logged with a Ticket ID and tracked through to resolution.
RMA Handling
Streamlined management of repairs and replacements.
Manufacturer Escalation
Direct lines to brands for complex or warranty issues.
Guidance & Best Practices
Setup help, tuning and how-to advice from experts.
The Cohesive advantage
We go beyond distribution — supporting you from first consultation to after-sales care.
Product Experts
A team that knows every product we supply in depth.
One Desk, All Brands
Single support contact across your whole deployment.
Mon–Sat, 10–6 IST
Dependable support hours you can plan around.
Remote & On-Site
Fast remote help, with field support when needed.
Manufacturer-Backed
Direct escalation paths to the brands for tough issues.
Regional Coverage
Support across India, Sri Lanka, Nepal and the Maldives.
Explore everything we offer
End-to-end services that take your project from idea to reliable, supported operation.
Support questions
Email customercare@cohesiveglobal.com with details of your product and issue. A support ticket is raised and your Ticket ID is emailed to you, along with the documents we need. Once we receive them, our customer care team reaches out to you.
You receive an email with your Ticket ID and a list of documents required to process your request. Reply with those documents, quoting your Ticket ID, and our team will contact you to take it forward.
Our support desk operates Monday to Saturday, 10 AM to 6 PM IST.
Yes. We provide after-sales support across all the products we supply — telephony, UC, gateways, conferencing, surveillance, paging, access control and networking — from one desk.
Often, yes. We use secure remote diagnostics to troubleshoot and fix many issues quickly, and arrange on-site help when it's needed.
Through streamlined RMA handling. Raise a ticket at customercare@cohesiveglobal.com and we manage the repair or replacement process, escalating to the manufacturer where required and keeping you updated throughout.
Need help? We're here.
Email customercare@cohesiveglobal.com to raise a support ticket. Our desk works Monday to Saturday, 10 AM to 6 PM IST.